Shipping policy
At Oulize Walk, we are committed to providing the best shipping options, no matter where you are. We deliver worldwide, ensuring a high level of service and responsiveness to every customer.
Delivery Timeframes
Our delivery process is divided into two key periods:
Processing Time (24-48 hours):
This includes order confirmation, adjustments, quality inspection, and packaging. During this time, we perform all checks to ensure your order arrives in the best condition.
Shipping Time (Approximately 5-9 Business Days for Europe):
The time required for your order to travel from our international shipping center to your delivery location.
Note: Shipping times do not account for potential delays due to customs and duties. Additionally, there may be longer delivery times during peak seasons such as New Year, Black Friday, or Valentine’s Day.
Shipping Options and Costs
- Standard Shipping (with tracking): Free on all orders.
- Insured Delivery: Included with all orders for added peace of mind.
Shipping Insurance Policy
At Oulize Walk, we are dedicated to ensuring that your orders are handled with care and reach their destinations safely. For extra assurance, we offer optional shipping insurance covering loss, theft, or damage during transit, up to the value declared at purchase.
Claim Process:
In the event of a claim, please contact our customer service team within 7 days of receiving damaged goods or within 14 days for lost items. Provide all necessary documentation, including proof of value and any photographic evidence if applicable.
Exclusions:
Shipping insurance does not cover delays, consequential losses, or any pre-existing damages not caused during transit.
Order Modifications and Cancellations
Once an order is placed, it cannot be changed or canceled, as packaging and processing begin immediately upon receipt.
Track Your Order
You can track your order in real-time.